Boutique Hotel, Himachal Pradesh: 45% Sales Increase
Challenge: A 30-room boutique hotel in Himachal Pradesh was struggling with a 2.8-star TripAdvisor rating, low occupancy (40%), and an unprofitable restaurant. Guests complained about slow service, inconsistent food quality, and untrained staff.
Solution: BBOT conducted a free business audit, revealing inefficiencies in kitchen workflows, outdated menus, and poor staff coordination. Our chef-led team:
- Redesigned the kitchen layout to reduce food prep time by 30%
- Engineered a new menu with high-margin, locally-inspired dishes
- Trained 25 staff members in service, hygiene, and upselling
- Developed SOPs for consistent operations across F and B and housekeeping
- Launched a digital marketing campaign to boost online visibility
Results: Within two months, the hotel achieved a 45% sales increase, a 4.5-star rating, and 75% occupancy. Guest reviews praised the improved food and service, and the restaurant became a local attraction.
"BBOT revived our hotel’s restaurant, turning it into a profit center. Chef Ankit’s hands-on approach in our kitchen was a game-changer." – General Manager
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